Online Shipping

 

We always aim to deliver online orders within the allotted time frame from the warehouse to shipping, however we cannot promise an exact date of delivery at the time of purchase.

 

We shall always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery. 

 

Before confirming your order, please double check the shipping details  are correct.

Confirmation

 

Once your order is processed you will receive a confirmation email If your order is placed outside of standard operating hours (weekends, public holiday or after standard operating hours), the confirmation email will be delivered by COB the following business day.

 

The confirmation email will only confirm the that your order has been processed and will not include an estimated time of delivery or a tracking number. A tracking number will only be received at the time of dispatch.

 

Dispatch

 

Dispatch refers to when your garments leave our Distribution Centre. On the day of dispatch, you will receive an email confirming that your order has left our Distributions Centre. This email will contain your Australia Post Tracking Number, which can be used on the Australia Post Website. 

 

•    Orders can take between 1-2 business days to be dispatched.

•    Orders are not dispatched over the weekend or Victorian public holidays.

•    You will receive an email at 5pm EST on the day your order has been dispatched.

•    All orders are dispatched from 2/5 Graham Rd Highett 3190

Standard shipping - Free

 

Once your order is dispatched, we hand your standard parcel over to Couriers Please for delivery.

 

Please find below the estimated delivery timeframes for Couriers Please.

 

•    Melbourne Metro – expect delivery 1-2 business days from dispatch. 

•    All other capital cities – delivery is between 2-3 business days from dispatch.

•    Regional Australia – allow a little longer, 5-7 business days from dispatch.

All international orders have a flat shipping rate of AUD $15, with free shipping for orders over AUD $100.

 

Tracking Parcels

 

You can track your parcel via the Couriers Please website. As a registered customer you will receive a tracking number in your dispatch confirmation email.

 

If your parcel hasn't arrived in the estimated time period, please refer to the Couriers Please website to see if delivery of your parcel has been attempted. Michael Christian Pty Ltd. cannot accept responsibility for delays, damages or loss of order following handover to Couriers Please.

Stock Availability

 

Our stock levels change frequently and there may be some garments only available online for a limited time.  If the size you are after is not available online, simply contact our Customer Service team at michaelchristianstore@gmail.com and they will do their best to track the right size down for you.

 

There may also be times where a garments purchased via our website is not available in our online warehouse when we come to dispatch. In this case we will do our best to source the garment from one of our stores and email you about this within one working day of your order.

Returns

  

If, for reasons of Change of Mind, Faulty Product, or Incorrect Sizing or Misleading Representation Online, you would like to return your purchase to us, we would be more than happy to offer you an exchange or refund. Please find the conditions for Returns below:

 

•    The products are unworn/unused and in new condition;

•    There are no alternations or modifications to the garment;

•    Original packaging is in original condition;

•    The products have been in your possession for no longer than 30 days or what has been deemed a reasonable possession period (therefore eliminating any transit time). 

 

Before a refund or exchange can be granted, all items will require an inspection from Michael Christian and or a staff member. We reserve the right to refuse a return if the above has not been adhered to. 

 

In-store refunds and exchanges

 

If you have purchased your garment online, you can choose to return or exchange your garment to our store at 5 Graham Road, Highett 3190. For exchanges, please contact our store at (03) 9555 2776.

 

Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you. You will also need to take a printout of your Order Confirmation which is emailed to you at the time of online purchase, and your Delivery Docket which is included in your package. If you can’t print your Order Confirmation email you must bring along: a form of ID, the Delivery Docket and display their Order Confirmation email on a mobile device. If you no longer have your order confirmation, please be sure to provide a proof of purchase.

 

In-store return & exchange policies apply. All conditions above are in addition to your statutory rights.

Online refunds and exchanges

 

If you have purchased your garment online, you can choose to return or exchange all or individual purchases by mailing them to Michael Christian Pty Ltd 2/5 Graham Road Highett 3190. Online returns must be adherent to our Returns Policy and be accompanied by your confirmation email, or, if not possible, a proof of purchase. Please also include a note with the reason for your return, detailing whether you are seeking an exchange or refund.

 

A refund or exchange will be processed once the item is received and inspected at our head office. Once received and assessed, a customer service representative will contact you via email to inform you of the pending refund or expected duration of the exchange.

 

Refunds are always performed using the method of payment and will be returned into the account used for Online Check Out.

 

Return & exchange policies apply. Michael Christian Pty Ltd. reserves the right to not accept responsibility for mailing costs incurred for returns or exchanges to Michael Christian Pty Ltd 2/5 Graham Road Highett 3190. All conditions above are in addition to your statutory rights.

Exchange

Michael Christian Pty Ltd. will exchange or refund an item if faulty and proof of purchase can be provided. Change of Mind is only accepted for exchange or store credit and redeemable within 14 days of purchase. Returns must be adherent to our Returns Policy and be accompanied by a receipt or proof of purchase, and must be unworn and returned in original condition.

 

Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you.

 

In-store return & exchange policies apply. All conditions above are in addition to your statutory rights.

 

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© 2020 Michael Christian Pty. Ltd. 

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2/5 Graham Road, Highett VIC
Opening Hours

Monday to Friday: 10am-4pm

Saturday: 10am-4pm

Sunday: 10am-3pm